Website: https://krishifoods.online
Brand: Krishi Foods
Effective Date: 29 October 2026
Last Updated: 29 October 2026
1. Introduction
Welcome to Krishi Foods (“Krishi Foods,” “we,” “our,” or “us”). We operate the website https://krishifoods.online, an online e-commerce platform offering food products, edible oils, cold-pressed oils, natural foods, and other related products.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek your consent before processing your personal information.
2. Information We Collect
We may collect the following categories of information, depending on how you use our website.
2.1 Personal Information
When you place an order, register an account, or contact us, we may collect:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping and delivery address
- Order details and purchase history
- Information you provide through customer support enquiries, feedback, or reviews
2.2 Payment Information
Payments made through our website may be processed by third-party payment service providers.
We may receive payment confirmations, transaction references, payment status, and limited transaction details necessary to manage your orders.
We do not intend to store complete debit card numbers, credit card numbers, UPI PINs, CVVs, banking passwords, or other sensitive payment authentication credentials on our own systems. Such information should be handled by the relevant payment provider.
2.3 Technical and Usage Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited and time spent on the website
- Referring website or source
- Website activity, diagnostic logs, and security-related information
2.4 Cookies and Similar Technologies
We may use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, improve website performance, understand website traffic, and support relevant marketing activities where applicable.
You can manage cookies through your browser settings and, where provided, our website’s cookie preferences. Disabling certain cookies may affect shopping cart, login, checkout, or other website functions.
3. How We Use Your Information
Krishi Foods may use your information for the following purposes:
- To process, confirm, pack, ship, and deliver your orders.
- To collect and verify payments and process refunds.
- To communicate order confirmations, invoices, shipping updates, delivery notifications, and important service announcements.
- To create and manage customer accounts, where applicable.
- To respond to enquiries, complaints, product questions, and requests for assistance.
- To improve our website, product selection, shopping experience, and customer service.
- To detect fraud, prevent unauthorised transactions, and protect our website and customers.
- To maintain accounting records and comply with applicable legal, tax, food-safety, and regulatory obligations.
- To send promotional emails, SMS messages, or other marketing communications where permitted by law and subject to applicable consent requirements.
- To conduct business analysis and understand general shopping trends.
We will use personal information for specified and legitimate purposes and will not knowingly use it in a manner inconsistent with this Privacy Policy or applicable law.
4. Legal Basis and Consent
We will process personal information in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions that are in force and applicable to our business.
Where required by law, we will obtain your consent for the collection and processing of personal information. We may also process information where permitted or required by applicable law.
You may withdraw consent for processing that relies on your consent by contacting us using the details provided in this policy. Withdrawal of consent will not affect processing lawfully carried out before withdrawal. It may, however, affect our ability to provide certain services, fulfil pending requests, or retain information that we are legally required to maintain.
5. Sharing of Personal Information
We do not sell your personal information to third parties for their own independent marketing purposes.
We may share information with trusted third parties when necessary to operate our business, including:
- Payment gateways: To securely process payments, refunds, and transactions.
- Delivery and logistics partners: To ship and deliver your purchases.
- Technology and hosting providers: To host, maintain, secure, and operate our website.
- Communication service providers: To send transactional emails, order updates, and customer support communications.
- Analytics and marketing providers: To measure website performance or support marketing activities, where applicable and permitted by law.
- Professional advisers: Such as accountants, auditors, or legal advisers when reasonably necessary.
- Government and regulatory authorities: Where disclosure is required by applicable law, a court order, or a lawful request.
We expect service providers handling information on our behalf to use it only for authorised purposes and to apply appropriate safeguards, subject to their contractual and legal obligations.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.
These third parties operate under their own privacy policies and terms. Krishi Foods is not responsible for the privacy practices, security, or content of websites and services that we do not control.
We encourage you to review the applicable privacy policies before sharing personal information with third-party services.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, dispute resolution, accounting, tax compliance, fraud prevention, and other legal obligations.
When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, unless retention is required or permitted by applicable law.
The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
These measures may include access controls, secure hosting arrangements, restricted staff access, website security measures, and the use of reputable payment providers.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where legally permissible.
- Withdraw consent for processing based on consent.
- Raise a grievance regarding our handling of your personal information.
- Nominate another individual to exercise applicable rights in the event of your death or incapacity, where provided by law.
To exercise your rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding.
We may retain certain records when required by law or necessary for legitimate legal and operational purposes.
10. Marketing Communications
If you have opted in to receive promotional communications, we may send you information about new products, special offers, discounts, seasonal products, and other updates from Krishi Foods.
You can opt out of promotional emails by using the unsubscribe link provided in the email or by contacting us directly.
You may also follow the opt-out instructions provided in SMS messages or other marketing communications, where available.
Please note that opting out of marketing communications will not prevent us from sending essential transactional messages relating to your purchases, payments, deliveries, refunds, or account security.
11. Children’s Privacy
Our website is intended for general consumers and is not designed to independently collect personal information from children without the safeguards required by applicable law.
Where processing involves children, we will comply with applicable age-related requirements, including parental consent and restrictions on processing where required by law.
If you believe a child has provided personal information in violation of applicable requirements, please contact us so that we can review the matter and take appropriate action.
12. International Data Transfers
Some of our website hosting, payment processing, analytics, or technology service providers may process information in locations outside India.
Where personal information is transferred or processed outside India, we will take the steps required under applicable law, including any applicable restrictions or safeguards governing international transfers.
13. Food Products and Product Information
Krishi Foods offers edible oils and food products, which may include cold-pressed oils, natural foods, and other grocery products.
Personal information collected through orders or product enquiries may be used to provide customer support, respond to product-related questions, and address complaints about orders or products.
Any personal information you voluntarily provide about allergies, dietary preferences, or other product-related concerns will be handled in accordance with this Privacy Policy and applicable law. Please avoid sharing unnecessary sensitive personal information.
Our product descriptions, ingredient details, and nutritional information are intended to help customers understand the products offered. This section does not replace any product-specific labelling or food-safety disclosures required by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable laws.
Any revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or seek consent for material changes.
We encourage you to review this page periodically.
15. Grievance Redressal
If you have any questions, concerns, complaints, or requests relating to the collection or processing of your personal information, you may contact us using the details below.
We will review and respond to grievances within the timeframe required by applicable law.
Grievance Officer / Privacy Contact
Business Name: Krishi Foods
Email: help@krishifoods.online
Phone: 123456
Postal Address: default
Website: https://krishifoods.online
Please include sufficient information about your request so that we can identify the relevant account, order, or issue and respond appropriately.
16. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India, including applicable data protection and consumer protection laws.
Subject to applicable law, disputes relating to this Privacy Policy will be handled by the competent courts or authorities having jurisdiction.
17. Contact Us
For questions about this Privacy Policy, your personal information, or your privacy rights, please contact:
Krishi Foods
Website: https://krishifoods.online
Email: info@krishifoods.online
We appreciate your trust in Krishi Foods and are committed to handling your personal information responsibly while providing a reliable online shopping experience.