Website: https://krishifoods.online
Business Name: Krishi Foods
Effective Date: 29 October 2026
Last Updated: 29 October 2026
1. Introduction
At Krishi Foods, we aim to provide our customers with quality food products, reliable delivery, and a smooth online shopping experience.
This Cancellation, Returns and Refund Policy explains the conditions under which customers can request order cancellations, returns, replacements, or refunds for purchases made through https://krishifoods.online.
This policy applies to purchases made directly through our Website and should be read together with our Terms and Conditions and Privacy Policy.
Nothing in this policy limits any consumer rights or remedies available under applicable Indian law.
2. Order Cancellation Policy
2.1 Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched by contacting our customer support team.
Please provide your order number, registered mobile number, and reason for cancellation.
We will review the request based on the current status of the order and confirm whether cancellation is possible.
2.2 Cancellation After Dispatch
Once an order has been dispatched, cancellation through the ordinary cancellation process may not be possible.
Depending on the circumstances, customers may contact us to discuss available options. Any return, refund, or other remedy required under applicable law will remain available.
2.3 Cancellation by Krishi Foods
Krishi Foods may cancel an order when reasonably necessary, including in circumstances involving:
- Product unavailability or stock discrepancies.
- Incorrect product pricing or listing information.
- Payment failure or an unauthorised transaction.
- Incorrect, incomplete, or unverifiable delivery details.
- Delivery restrictions or operational issues.
- Legal or regulatory requirements.
If payment has already been collected for an order cancelled by us, we will initiate the applicable refund in accordance with this policy and applicable law.
We will notify the customer using the available contact details.
3. Return Policy
Because we sell food products, including edible oils, cold-pressed oils, and natural foods, returns are subject to reasonable food-safety and hygiene considerations.
3.1 Products Eligible for Return, Replacement, or Refund
Customers may contact us if they receive:
- A damaged, leaking, or broken product.
- An incorrect product or quantity.
- A product that is expired or does not meet applicable requirements.
- A product that appears contaminated, tampered with, or defective.
- An order with missing items.
- A product materially different from its description.
- An order that has not been delivered as confirmed.
Depending on the circumstances, we may arrange a replacement, refund, return, or another appropriate resolution.
3.2 Products Not Normally Eligible for Change-of-Mind Returns
For food-safety and hygiene reasons, we generally do not accept change-of-mind returns of food products that have been opened, used, or unsealed.
However, this restriction does not apply where a return, replacement, refund, or other remedy is required by applicable law, including in cases involving defective, damaged, contaminated, misdescribed, or otherwise non-compliant products.
Unopened and unused products may be considered for return depending on their condition, storage requirements, product category, and the circumstances of the request.
3.3 Natural Variations in Products
Certain natural food products and cold-pressed oils may vary slightly in colour, aroma, texture, or consistency between batches due to their ingredients and production processes.
Such reasonable variations alone may not qualify for a return or refund if the product otherwise conforms to its description and applicable requirements.
This does not exclude claims involving spoilage, contamination, adulteration, misdescription, or failure to meet applicable quality and safety standards.
4. How to Request a Return or Report a Problem
If you receive a damaged, incorrect, defective, or otherwise problematic product, please contact our customer support team as soon as reasonably possible after receiving the order or discovering the issue.
Please provide the following information:
- Order number.
- Name and registered mobile number or email address.
- Product name and quantity.
- Description of the issue.
- Photographs or videos showing the product, packaging, leakage, damage, or other relevant issue, where available.
Our team may request additional information reasonably necessary to investigate the complaint.
Please retain the product and its packaging until we advise you on the next steps, where reasonably possible. Do not consume a product that appears unsafe or contaminated.
We will assess the request and communicate the available resolution. Any reporting period requested by us is intended to facilitate prompt investigation and will not remove rights that customers have under applicable law.
5. Replacement Policy
Where an eligible product issue is confirmed, Krishi Foods may offer a replacement, subject to product availability and applicable law.
If a replacement is unavailable or inappropriate, we may arrange a refund or another suitable resolution.
Replacement arrangements, including any return collection or shipping requirements, will be communicated to the customer.
Customers will not be charged additional amounts for correcting an eligible fulfilment error or addressing a product defect where such charges are prohibited by applicable law.
6. Refund Policy
Refunds may be considered or provided in circumstances including:
- An order cancelled by Krishi Foods after payment has been collected.
- An eligible cancellation accepted before dispatch.
- A damaged, defective, contaminated, expired, or incorrect product, where a refund is the appropriate resolution.
- A missing or undelivered order where a refund is due.
- A failed transaction in which money was debited but the order was not successfully placed or confirmed.
- Any other circumstance in which a refund is required under applicable law.
Refund requests will be reviewed based on the order details, payment status, delivery information, and the nature of the complaint.
We will not refuse a legally required refund solely because of a restrictive internal policy.
7. Refund Processing Time
Once a refund is approved, Krishi Foods will initiate it within 5–7 business days, unless a different period is required by applicable law or communicated for a specific payment method.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
Refunds will generally be processed through the original payment method where possible.
If the original payment method cannot be used, we will contact the customer to arrange an appropriate alternative, subject to verification and applicable law.
The time taken by a bank or payment provider after the refund has been initiated may be outside our direct control.
8. Shipping Charges and Return Costs
The treatment of shipping and return charges will depend on the reason for the request and applicable law.
- Incorrect, damaged, defective, or non-compliant products: We will arrange an appropriate resolution, including return shipping or collection where applicable, without imposing charges prohibited by law.
- Order cancelled by Krishi Foods: Applicable amounts collected for the cancelled order, including shipping charges where refundable, will be refunded as required by law.
- Change-of-mind returns: Any permitted return shipping charges will be communicated to the customer before the return is arranged.
No charge under this section will override a customer’s rights under applicable consumer protection law.
9. Cash on Delivery Orders
For orders paid through Cash on Delivery (COD), if available:
- Eligible cancellations before dispatch will be processed without collecting payment for the cancelled order.
- If a refund is due for an order already paid for, our customer support team will contact the customer to arrange a suitable refund method.
- Additional verification may be required to prevent fraudulent refund requests.
Any COD-specific conditions will be communicated at checkout or when the order is placed.
10. Failed, Duplicate, or Pending Payments
If an amount has been debited from your bank account or payment instrument but your order has not been confirmed, please contact us with the transaction reference and relevant order details.
We will check the payment status with our payment service provider.
If a transaction has failed and the amount is awaiting reversal, the reversal may be processed by the bank or payment provider according to its procedures.
If a duplicate payment is confirmed for the same order, the excess amount will be refunded through the appropriate payment channel.
Please do not share your UPI PIN, OTP, card CVV, banking password, or other payment authentication credentials with anyone claiming to represent Krishi Foods.
11. Orders Returned Due to Failed Delivery
If a courier is unable to deliver an order because of an incorrect address, repeated customer unavailability, or other delivery issues, the shipment may be returned to us.
Where this occurs, we will contact the customer, where reasonably possible, to determine whether redelivery, cancellation, or another appropriate resolution is available.
Any additional shipping charges will be communicated in advance and applied only where permitted by applicable law.
If the order cannot be delivered and a refund is due, we will process the refund in accordance with this policy and applicable law.
12. Refunds for Promotional and Discounted Orders
For orders placed using coupons, discounts, promotional pricing, or bundled offers, refunds will be calculated based on the amount actually paid and the applicable terms of the offer, subject to applicable law.
If only part of an order is eligible for a refund, the refund will normally relate to the affected product or amount, including any associated charges that are refundable.
Promotional benefits will not be used to deny a refund or other remedy required by law.
13. Product Safety Complaints
Customer safety is important to us.
If you suspect that a product is contaminated, adulterated, tampered with, spoiled, or otherwise unsafe:
- Stop using or consuming the product.
- Keep the product and packaging separate from other food items, where safe to do so.
- Contact Krishi Foods promptly with the order details and information about the concern.
- Follow any reasonable instructions provided for investigating the complaint.
We will review the matter and take appropriate action in accordance with applicable food-safety and consumer protection requirements.
14. Limitation of This Policy
This policy is intended to explain our standard cancellation, return, replacement, and refund procedures.
Nothing in this policy excludes or limits any statutory right, consumer remedy, product-safety obligation, or other legal protection that cannot lawfully be excluded or limited.
If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
15. Changes to This Policy
Krishi Foods may update this policy from time to time to reflect changes in our operations, products, payment methods, delivery arrangements, or applicable laws.
The updated policy will be published on https://krishifoods.online with a revised “Last Updated” date.
Changes will apply as permitted by law and will not remove rights that customers have already acquired under applicable law.
16. Contact Us
For cancellation requests, returns, refunds, replacement requests, or other order-related concerns, please contact:
Krishi Foods — Customer Support
Website: https://krishifoods.online
Email: info@krishifoods.online
Phone: 123456
Business Address: Bangalore
Please include your order number and a clear description of your request so that our team can assist you efficiently.
We appreciate your trust in Krishi Foods and are committed to addressing customer concerns fairly and responsibly.