Website: https://krishifoods.online
Business Name: Krishi Foods
Effective Date: 29 October 2026
Last Updated: 29 October 2026
1. Introduction
Welcome to Krishi Foods. These Terms and Conditions (“Terms”) govern your access to and use of our website, https://krishifoods.online (“Website”), and your purchase of products offered through the Website.
Krishi Foods operates an online store offering edible oils, cold-pressed oils, natural foods, organic products, and other related food products.
In these Terms, “Krishi Foods,” “we,” “our,” and “us” refer to the business operating the Website. “You,” “your,” and “customer” refer to any individual accessing the Website or purchasing products from us.
By accessing our Website, placing an order, or using our services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please discontinue use of the Website.
2. Eligibility
You must be legally capable of entering into a binding contract under applicable Indian law to make purchases through our Website.
If you are using the Website on behalf of another person or business, you represent that you are authorised to act on their behalf.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, quantities, ingredients, nutritional information, packaging details, and other product information displayed on the Website are accurate and up to date.
However:
- Product photographs are illustrative. Actual packaging, colour, texture, and appearance may vary.
- Natural food products and cold-pressed oils may exhibit reasonable variations in colour, aroma, texture, or consistency due to ingredients, seasonal conditions, and production batches.
- Product availability, packaging, and presentation may change from time to time.
- Customers should read product labels, ingredient lists, allergen information, storage instructions, and other relevant details before consumption.
- Any claim that a product is organic, natural, unadulterated, or produced using a particular method will be made only to the extent supported by the product’s actual characteristics and applicable requirements.
All mandatory product declarations and applicable food-safety requirements will be addressed in accordance with the laws governing the relevant products.
4. Product Quality and Food Safety
Krishi Foods aims to supply products that meet applicable quality and food-safety requirements.
Customers are responsible for:
- Checking product labels, ingredients, allergen declarations, and expiry or best-before information before consumption.
- Storing products according to the instructions provided on the label.
- Keeping products sealed and protected from contamination, excessive heat, moisture, and direct sunlight where applicable.
- Discontinuing use and contacting us if a product appears contaminated, damaged, tampered with, or otherwise unsafe.
Please contact us promptly if you receive a product that appears defective, spoiled, contaminated, incorrectly labelled, or unfit for consumption.
Nothing in these Terms excludes any product-safety obligations or consumer rights that cannot lawfully be excluded.
5. Prices, Taxes, and Charges
All prices displayed on the Website will be in Indian Rupees (INR), unless expressly stated otherwise.
Product prices, applicable taxes, shipping charges, discounts, and other mandatory charges will be displayed or disclosed as required by applicable law.
We reserve the right to update product prices, offers, and availability. Any price change will not alter an order that we have already accepted, except where a correction or other adjustment is permitted by law and applicable order terms.
If a pricing or listing error occurs, we will take reasonable steps to address it lawfully and communicate with affected customers. We will not use a pricing error to avoid our legal obligations to consumers.
Promotional offers may be subject to specific eligibility conditions, validity periods, stock availability, and other clearly disclosed terms.
6. Orders and Order Acceptance
When you place an order, you agree to provide accurate and complete information, including your name, contact details, delivery address, and payment information as required.
After an order is placed, we may send an acknowledgement by email, SMS, or another available communication method.
An order acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to decline, cancel, or seek clarification regarding an order where reasonably necessary, including in cases involving:
- Product unavailability.
- Incorrect pricing or listing information.
- Suspected fraudulent or unauthorised transactions.
- Incomplete or inaccurate delivery details.
- Delivery restrictions or operational limitations.
- Legal or regulatory requirements.
If we cancel an order after receiving payment, we will initiate an applicable refund in accordance with our Refund and Cancellation Policy and applicable law.
7. Payments
Payments may be made using the payment methods displayed at checkout, which may include UPI, debit cards, credit cards, net banking, or other supported payment services.
Payments may be processed by third-party payment gateways or financial institutions. Their applicable terms and security practices may also apply.
Krishi Foods does not intend to collect or store your complete card credentials, CVV, UPI PIN, banking passwords, or other sensitive payment authentication details on its own systems.
An order may be delayed or cancelled if payment is unsuccessful, reversed, disputed, or not confirmed by the payment provider, subject to applicable law.
Customers should not share their OTPs, UPI PINs, passwords, or banking credentials with anyone claiming to represent Krishi Foods.
8. Shipping and Delivery
We aim to process and dispatch accepted orders within the estimated timelines displayed on the Website or communicated to the customer.
Delivery times are estimates and may vary due to location, courier availability, weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Customers are responsible for providing an accurate and complete delivery address and a reachable contact number.
If delivery is unsuccessful because of an incorrect address, repeated unavailability, or other circumstances attributable to the customer, additional delivery arrangements or charges may apply where permitted by law and disclosed to the customer.
Risk of loss, damage, or non-delivery will be handled in accordance with applicable law and the circumstances of the transaction. Nothing in these Terms removes our legal responsibility for an order that has not been properly delivered.
If a package arrives visibly damaged, leaking, tampered with, or incomplete, please contact us promptly with the order details and supporting photographs, where available.
9. Cancellation Policy
Customers may request cancellation before an order has been dispatched by contacting our customer support team.
Cancellation requests will be handled according to the order’s fulfilment status and applicable law. Once an order has been dispatched, cancellation may no longer be possible through the ordinary cancellation process, although return, refund, or other remedies may remain available where applicable.
If we cancel an order or accept a cancellation for which payment has already been collected, any applicable refund will be initiated through the original payment method or another mutually agreed lawful method.
We will not deny a cancellation or refund solely because of a restrictive website policy where applicable law provides the customer with a remedy.
10. Returns, Replacements, and Refunds
Because our products include edible oils and food items, returns may be subject to reasonable food-safety and hygiene requirements.
10.1 Eligible Issues
Please contact us if you receive:
- A damaged or leaking product.
- An incorrect product or quantity.
- A missing item.
- An expired product or a product that does not meet applicable requirements.
- A product that appears contaminated, tampered with, or defective.
- An order that has not been delivered as confirmed.
Depending on the circumstances and applicable law, we may arrange a replacement, refund, return, or other appropriate resolution.
10.2 Change of Mind
For food products, returns of opened, used, or unsealed items may be restricted for genuine hygiene and food-safety reasons, except where a return, replacement, or refund is required by law or appropriate because of a product defect, damage, misdescription, or other qualifying issue.
Unopened and unused products may be considered for return under the applicable return conditions displayed on the Website.
10.3 Reporting a Problem
Please contact us as soon as reasonably possible after discovering an issue. Include your order number, a description of the problem, and photographs or other supporting information where available.
Any requested reporting period is intended to help us investigate and resolve issues efficiently; it does not limit any non-waivable rights under applicable law.
10.4 Refund Processing
Approved refunds will generally be initiated through the original payment method, where possible.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, or financial institution.
If a replacement is unavailable, we may offer a refund or another appropriate resolution, subject to applicable law.
Any return shipping charges or collection arrangements will be communicated to the customer and handled in accordance with applicable law and the reason for the return.
11. Discounts, Coupons, and Promotional Offers
Krishi Foods may offer discount codes, promotional prices, bundles, loyalty benefits, or other special offers.
Unless otherwise stated:
- Offers are valid only during the specified promotional period.
- Certain offers may apply only to selected products or minimum order values.
- Coupons may be subject to eligibility conditions and may not be combined with other offers.
- Offers cannot be exchanged for cash unless expressly stated.
- Promotional terms will be disclosed clearly and will be subject to applicable consumer protection laws.
We will not misrepresent discounts, prior prices, or the availability of promotional offers.
12. Customer Accounts and Website Use
If our Website permits account creation, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.
You agree not to:
- Provide false, misleading, or fraudulent information.
- Use the Website for unlawful purposes.
- Attempt to gain unauthorised access to our systems or another person’s account.
- Introduce malicious software or interfere with the Website’s operation.
- Copy, misuse, or commercially exploit Website content without permission.
- Use the Website in a way that violates the rights of other individuals or businesses.
We may restrict or suspend access where reasonably necessary to protect customers, our systems, or our legal interests, subject to applicable law.
13. Intellectual Property
Unless otherwise stated, the Website’s branding, logo, text, graphics, product photographs, design elements, and other content are owned by Krishi Foods or used with permission.
You may view and use Website content for personal shopping and informational purposes.
You must not reproduce, modify, distribute, publish, or commercially exploit our intellectual property without prior written permission, except where permitted by law.
14. Customer Reviews and Feedback
If the Website allows customers to submit reviews, ratings, photographs, or feedback, you agree that your submissions will be truthful, relevant, and lawful.
You must not submit content that is fraudulent, defamatory, abusive, discriminatory, infringing, misleading, or otherwise unlawful.
By submitting a review or feedback, you grant Krishi Foods permission to use, display, and reproduce that content for legitimate business purposes, subject to applicable law and our Privacy Policy.
We may moderate or remove content that violates these Terms or applicable law. We will not knowingly present fabricated reviews as genuine customer experiences.
15. Privacy and Personal Information
Your use of the Website is also governed by our Privacy Policy, available at https://krishifoods.online.
We may collect and process information necessary to manage orders, payments, deliveries, customer support, fraud prevention, and other disclosed purposes in accordance with applicable law.
Please review our Privacy Policy for details about the information we collect, how we use it, and your applicable privacy rights.
16. Third-Party Services and Links
Our Website may rely on third-party services, including payment gateways, courier companies, website hosting providers, and communication platforms.
We may also provide links to external websites for convenience.
Third-party services may operate under their own terms and privacy policies. We are not responsible for the independent practices of external websites or service providers beyond our obligations under applicable law.
17. Limitation of Liability
To the extent permitted by applicable law, Krishi Foods will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control, such as temporary website interruptions or third-party service disruptions.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, personal injury or other liability where exclusion is prohibited by law, or any consumer right or remedy that cannot lawfully be excluded or restricted.
We remain responsible for fulfilling our applicable obligations relating to product quality, food safety, order fulfilment, refunds, and consumer protection.
18. Events Beyond Our Reasonable Control
We will make reasonable efforts to fulfil accepted orders. However, fulfilment may be delayed by circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruptions, government restrictions, emergencies, or interruptions to essential services.
Where such circumstances affect your order, we will take reasonable steps to communicate relevant updates and provide an appropriate resolution in accordance with applicable law.
19. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our products, services, business practices, or applicable laws.
The updated version will be published on this Website with a revised “Last Updated” date.
Changes will apply as permitted by law. Any rights or obligations relating to an order already accepted will be governed by the applicable terms and laws, subject to any mandatory legal requirements.
20. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Customers may contact our customer support or grievance contact to seek resolution of any issue relating to an order or the Website.
Nothing in these Terms prevents a consumer from exercising rights before a competent consumer commission, court, or other authority under applicable law.
Subject to applicable law, disputes will be dealt with by the competent courts or authorities having jurisdiction.
21. Grievance Redressal and Customer Support
If you have a question, complaint, or concern regarding an order, product, payment, delivery, cancellation, refund, or these Terms, please contact us using the details below.
Grievance Officer / Customer Support Contact
Business Name: Krishi Foods
Email: info@krishifoods.online
Phone: 123456
Registered Business Address: Bangalore
Website: https://krishifoods.online
Please provide your order number and a clear description of your concern, along with supporting information where relevant.
We will acknowledge and address complaints within the timelines required by applicable law. The grievance process does not limit any other legal remedy available to you.
22. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23. Entire Agreement
These Terms, together with our Privacy Policy and any other policies expressly incorporated into them, govern your use of the Website and your purchases from Krishi Foods.
If a specific product, promotion, shipping arrangement, or return policy contains additional terms, those terms will apply to the relevant transaction to the extent they are consistent with applicable law.
24. Contact Us
For questions about these Terms and Conditions, please contact:
Krishi Foods
Website: https://krishifoods.online
Email: info@krishifoods.online
Phone: 123456
Address: Bangalore
Thank you for choosing Krishi Foods. We appreciate your trust and look forward to providing you with a reliable and convenient shopping experience.